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Payment, Deposit, Cancellation & Refund Policy

Effective Date: October 2, 2026

At GDG Smiles, significant clinical time, staffing, treatment planning, laboratory coordination, scheduling capacity, administrative resources, and other resources are dedicated to each patient’s care. By submitting a deposit, scheduling or confirming an appointment, or proceeding with treatment, you acknowledge and agree to the following terms and conditions.

Deposit Policy

A $300 non-refundable deposit is required to reserve and confirm a treatment appointment with GDG Smiles. THE FULL $300 DEPOSIT IS REQUIRED TO CONFIRM AN APPOINTMENT. GDG Smiles does not accept $50 placeholders or partial deposits as confirmed treatment appointments. The deposit reserves dedicated clinical time and supports treatment planning, staffing, scheduling coordination, administrative preparation, and other resources associated with preparing for the patient’s appointment. The $300 deposit will be applied toward the patient’s total treatment cost when treatment proceeds as scheduled.

The deposit is considered earned upon scheduling and is non-refundable except where otherwise required by applicable law.

Scheduling Window

Treatment appointments may only be scheduled within:

THE CURRENT MONTH + THE FOLLOWING TWO CALENDAR MONTHS.

This is GDG Smiles’ standard three-month booking window. Appointments outside the active booking window are not available unless specifically authorized by GDG Smiles. Availability is always subject to provider, clinical, laboratory, and office capacity.

Treatment Quotes & Pricing

Treatment quotes are based on the information available at the time of consultation and evaluation.

TREATMENT QUOTES ARE VALID FOR UP TO THREE (3) MONTHS UNLESS OTHERWISE STATED.

A quote does not guarantee appointment availability during that period. A patient must still complete the required $300 deposit and secure an available appointment within the applicable booking window. Additional conditions, treatment needs, or complications discovered during clinical evaluation or treatment may require modifications to the treatment plan and may result in additional fees.

Promotional Pricing & Slot-Based Specials

Promotional pricing, discounted treatment offers, negotiated pricing, flash promotions, limited-time offers, and slot-based specials are separate from standard treatment pricing.

SLOT-BASED SPECIALS ARE ATTACHED TO THE SPECIFIC APPOINTMENT SLOT OR PROMOTIONAL AVAILABILITY FOR WHICH THEY WERE OFFERED.

They are not automatically transferable to another appointment, month, or treatment date.

Promotional or slot-based pricing may:

* Be limited to specific appointment dates.

* Be limited to specific available treatment slots.

* Be limited to a specific month or promotional period.

* Require the full $300 non-refundable deposit.

* Require treatment to occur within the promotional period.

* Expire when the qualifying appointment slot is released, cancelled, or changed.

* Be subject to additional terms disclosed when the offer is made.

A QUOTE DOES NOT GUARANTEE A PROMOTION.

A DEPOSIT DOES NOT EXTEND AN EXPIRED PROMOTION BEYOND ITS APPLICABLE TERMS.

When a patient receives a slot-based special, the discounted price is being offered in connection with that specific scheduling opportunity.

If the patient cancels, fails to appear, or becomes ineligible for that appointment under this policy:

THE SLOT-BASED SPECIAL IS FORFEITED.

Any future appointment will be subject to the pricing and promotions available at the time of rebooking.

Payment Terms

Payment in full, approved third-party financing, approved in-house financing, or another financial arrangement expressly authorized by GDG Smiles must be completed or established prior to treatment. GDG Smiles may offer multiple payment options depending on the patient’s treatment plan, eligibility, financial circumstances, and available programs. Availability of financing is not guaranteed. Patients using third-party financing acknowledge that financing agreements are between the applicant and financing provider. GDG Smiles is not responsible for financing approvals, denials, credit decisions, repayment obligations, financing-provider policies, or disputes between the applicant and financing provider. Patients remain responsible for balances not covered by financing. Any in-house payment arrangement offered by GDG Smiles is subject to approval and the specific terms presented to and accepted by the patient.

Appointment Confirmation Requirement

All patients must confirm their appointment with GDG Smiles no later than seventy-two (72) hours before the scheduled appointment date and time.

Confirmation may be completed through phone, text message, email, patient portal communication, or another communication method approved by GDG Smiles.

Failure to timely confirm may result in:

* Cancellation of the appointment.

* Release of the reserved appointment slot.

* Forfeiture of the $300 non-refundable deposit.

* Forfeiture of promotional or slot-based pricing.

* Requirement of a new $300 payment before another appointment can be reserved.

Patients traveling from outside the local area remain responsible for confirming their appointments regardless of flights, hotels, transportation arrangements, or other travel circumstances.

One-Time Rescheduling Policy

GDG Smiles permits:

ONE (1) RESCHEDULE.

The patient must request the change:

AT LEAST EIGHT (8) DAYS BEFORE THE SCHEDULED APPOINTMENT.

If all requirements are satisfied:

* The original $300 deposit may transfer to the replacement appointment.

* The new appointment must occur within 30 days of the original appointment date.

* The patient has 24 hours after requesting the reschedule to select the replacement date.

* The replacement date remains subject to availability.

* This accommodation may only be used once.

IMPORTANT — PROMOTIONAL PRICING

A qualifying reschedule does not automatically guarantee that a slot-based special will transfer. If the original price was tied specifically to the appointment slot, date, promotional period, or limited availability, that pricing may be lost when the appointment is moved. The replacement appointment may be subject to then-current pricing or another available promotion.

Seven-Day Lock

Once the patient is within:

SEVEN (7) DAYS OF THE APPOINTMENT

the appointment is locked.

NO RESCHEDULE IS AVAILABLE.

If the patient cancels or requests to move the appointment during this period:

THE $300 DEPOSIT IS FORFEITED.

PROMOTIONAL / SLOT-BASED PRICING IS FORFEITED.

The patient must rebook under the applicable rebooking requirements to obtain another appointment.

30-Day Rescheduling Window

A permitted one-time reschedule must result in a new appointment occurring within:

30 DAYS OF THE ORIGINAL APPOINTMENT DATE.

If the patient:

* Wants an appointment outside the 30-day period; or

* Does not select a qualifying replacement appointment within the required 24-hour period;

the appointment no longer qualifies as a reschedule.

IT BECOMES A REBOOK.

Rebooking Policy

A patient who falls outside the permitted rescheduling terms must rebook.

A NEW $300 REBOOKING PAYMENT IS REQUIRED.

Once the new $300 payment is completed:

THE PATIENT RECEIVES A NEW 30-DAY PERIOD TO SECURE AN AVAILABLE APPOINTMENT.

The previous deposit remains non-refundable.

PREVIOUS PROMOTIONAL, DISCOUNTED, NEGOTIATED, OR SLOT-BASED PRICING DOES NOT CARRY OVER.

The rebooked appointment will be subject to current pricing and any promotions available at that time.

No-Show Policy

Failure to appear for a scheduled appointment is considered a no-show.

A no-show results in:

* Forfeiture of the $300 deposit.

* Forfeiture of promotional or slot-based pricing.

* Requirement of a new $300 payment before another appointment can be scheduled.

* Rebooking under current availability and pricing.

* Possible additional scheduling restrictions.

Cosmetic Dentistry Disclaimer

Dentistry is both a science and an art. While GDG Smiles strives to provide exceptional clinical and cosmetic results, no specific cosmetic result, shade match, aesthetic outcome, or level of subjective patient satisfaction can be guaranteed. Treatment outcomes may vary based on individual anatomy, oral health, existing dental conditions, healing response, patient compliance, maintenance, hygiene, treatment limitations, and other factors beyond the control of GDG Smiles.

Refund Policy

Services already rendered are non-refundable. Laboratory fees, custom dental restorations, veneers, crowns, bridges, dentures, retainers, night guards, diagnostic services, imaging, treatment planning services, and other custom-fabricated or patient-specific products or services are generally non-refundable once incurred, ordered, fabricated, performed, or otherwise committed.

Refunds will not be issued solely because a patient:

* Changes their mind regarding treatment.

* Declines recommended treatment.

* Fails to attend an appointment.

* Chooses not to complete treatment.

* Cancels outside the permitted terms.

* Fails to comply with scheduling requirements.

* Loses eligibility for promotional or slot-based pricing.

* Has subjective cosmetic expectations that differ from the agreed treatment plan.

Any refund request will be reviewed based on the patient’s treatment status, payments, services rendered, laboratory expenses, applicable agreements, and applicable law. Submission of a refund request does not guarantee approval.

Refund Processing

Any refund approved by GDG Smiles will generally be processed within seventy-two (72) business hours following approval. Additional processing times imposed by banks, credit card companies, financing providers, or other financial institutions are outside the control of GDG Smiles.

Payment Disputes & Chargebacks

Patients are encouraged to contact GDG Smiles directly regarding any billing or payment concern before initiating a payment dispute or chargeback. GDG Smiles reserves the right to provide relevant documentation in response to disputes, chargebacks, financing claims, or investigations, including appointment records, signed agreements, treatment records, payment records, communications, photographs, clinical notes, scheduling records, confirmation records, and cancellation/rescheduling records.

QUICK POLICY SUMMARY

DEPOSIT

$300 NON-REFUNDABLE

$50 PLACEHOLDERS

NOT ACCEPTED

QUOTE VALIDITY

UP TO 3 MONTHS UNLESS OTHERWISE STATED

INITIAL BOOKING WINDOW

CURRENT MONTH + NEXT 2 MONTHS

SLOT-BASED SPECIALS

TIED TO THE QUALIFYING SLOT / PROMOTIONAL AVAILABILITY

RESCHEDULE